Activate your Optus service quickly and easily at optus.com.au/activate. Whether you're setting up a new SIM card, mobile plan, or internet service, our step-by-step online activation makes it simple. Just have your SIM pack or order details ready and follow the prompts. Most activations are completed within minutes. Need help? Our support team is available to assist you. Start enjoying your Optus service today—visit optus.com.au/activate to get connected without delay.

Steps to Activate Your Optus SIM or Service

• Locate your Optus SIM card Find your new SIM and take note of the 13-digit or 19-digit SIM number printed on it.
• Insert the SIM card into your phone Carefully place the SIM into your device’s SIM slot.
• Open a web browser Use your phone or computer to go to optus.com.au/activate.

• Enter your SIM number Type the SIM number into the field provided on the activation page.
• Select your Optus plan Choose whether you're activating a prepaid or postpaid plan.
• Provide identification Enter valid ID details (e.g., driver’s licence or passport) for identity verification.

• Follow the on-screen instructions Continue through the prompts to complete the activation steps.
• Wait for activation confirmation Your SIM should be activated within a few minutes—look out for a confirmation message.
• Restart your phone Turn your phone off and on again to help it connect to the Optus network.
• Start using your service Once connected, you can begin using calls, texts, and mobile data with Optus.